ISO 27001GDPR CompliantMeta Business Partner99.9% Uptime190+ Countries10,000+ Businesses24/7 SupportSOC 2 Type IIISO 27001GDPR CompliantMeta Business Partner99.9% Uptime190+ Countries10,000+ Businesses24/7 SupportSOC 2 Type II
🏢 Hospitality

SMS & WhatsApp for Hospitality: Elevate the Guest Experience

Hotels, resorts and restaurants using BulkSMSHub deliver seamless guest experiences from booking to checkout with automated SMS and WhatsApp messaging that increases satisfaction scores and revenue.

35%

Upsell conversion increase

98%

Message open rate

4.8/5

CSAT improvement

60s

Check-in via SMS

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Why Hospitality Businesses Choose BulkSMSHub

📅

Booking Confirmations

Instant booking confirmation SMS and WhatsApp with reservation details, location, check-in time and directions. Reduces front desk enquiries by 30%.

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Pre-Arrival Messages

Personalised pre-arrival SMS 24 hours before check-in: room preferences, local recommendations, upsell offers (airport transfer, spa, dining).

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Digital Check-In

SMS and WhatsApp-based digital check-in. Guest confirms arrival time, selects room preferences and receives digital room key link. Reduces check-in queue by 60%.

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Upsell Campaigns

Targeted SMS upsell campaigns: room upgrades, spa packages, dining reservations, activity bookings. 35% higher conversion than in-lobby offers.

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Review Requests

Post-checkout WhatsApp or SMS review request achieves 40-60% response rate vs 8% for email. Dramatically improves TripAdvisor and Google rating velocity.

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Restaurant & F&B

Table reservation confirmations, wait time notifications, order updates for room service and F&B promotional SMS for hotel restaurants.

Top Use Cases for Hospitality

Booking Confirmation SMS

Immediate confirmation: "Your reservation at [Hotel] is confirmed! Check-in: [Date] at [Time]. Booking ref: [XXXX]. Need help? Reply to this message."

Pre-Arrival Upsell SMS

24h before: "Welcome to [Hotel], [Name]! Your room is ready. Enhance your stay: Airport transfer ($25), Spa package ($75), Dinner reservation. Reply YES for any offer."

Digital Check-In WhatsApp

WhatsApp interactive message with room preferences, estimated arrival time selection and upgrade options. Guest receives digital key link and room number on arrival.

Post-Checkout Review Request

1 hour after checkout: "Thank you for staying with [Hotel], [Name]! We hope you loved your stay. Your review would mean the world to us: [TripAdvisor link]. See you soon!"

Restaurant Reservation Reminder

3 hours before: "Your dinner reservation at [Restaurant] is tonight at [Time]. Party of [X]. We look forward to welcoming you! Reply CANCEL if plans change."

Frequently Asked Questions

Hotels using BulkSMSHub for pre-arrival upsell SMS achieve 35% higher conversion than in-lobby or check-in desk upsells. The timing (24 hours before arrival) catches guests when they are already excited about the trip and receptive to enhancements. Personalised offers based on booking history further increase conversion.
Yes. BulkSMSHub provides two-way WhatsApp communication where guests can message the hotel directly. Replies are routed to the BulkSMSHub shared inbox where your concierge or front desk team responds. After hours, a WhatsApp chatbot handles common requests automatically.
Yes. BulkSMSHub integrates with Oracle Hospitality (Opera), Mews, Cloudbeds, Hotelogix, Protel and most major PMS systems via API. Booking events, check-in and checkout automatically trigger the appropriate SMS and WhatsApp messages.

Ready to Transform Hospitality Customer Communications?

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