Cookie Policy
This policy explains what cookies are, which ones we use, and how you can manage your preferences.
📅 Last Updated: April 6, 2026What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you use the site. Some cookies are essential for the website to function correctly; others are optional and used for analytics or marketing.
Cookies We Use
| Category | Examples | Purpose | Duration | Required |
|---|---|---|---|---|
| Essential | session_id, csrf_token | Authentication, security, load balancing | Session | Yes |
| Functional | lang_pref, dash_layout | Language, dashboard layout, notification settings | 1 year | No |
| Analytics | _ga, _gid, mp_* | Usage analytics, feature adoption, performance monitoring | 2 years | No |
| Marketing | _fbp, li_fat_id, _gcl_au | Ad retargeting, conversion tracking, audience building | 90 days | No |
Third-Party Cookies
- Google Analytics 4: Website usage analytics with IP anonymisation enabled. Opt out via Google Analytics Opt-Out Browser Add-on.
- Mixpanel: Product analytics to understand platform feature usage. Data anonymised at collection.
- Google Ads: Conversion tracking for our advertising campaigns. Only set with consent.
- LinkedIn Insight Tag: Professional audience analytics for our LinkedIn advertising. Only set with consent.
- Meta Pixel: Conversion tracking for Meta advertising platforms. Only set with consent.
- Hotjar: Session recordings and heatmaps for UX improvement. Personal data excluded from recordings.
- Intercom: Live chat and customer support functionality. Chat session cookies.
Managing Your Cookie Preferences
You can manage your cookie preferences at any time:
- Cookie Banner: When you first visit our website, our cookie consent banner allows you to accept all, reject optional, or customise your preferences.
- Cookie Settings: Click "Cookie Settings" in our website footer to review and change your preferences at any time.
- Browser Settings: Most browsers allow you to view, manage and delete cookies. See your browser's help documentation for instructions.
- Opt-Out Tools: Use the NAI opt-out tool or Your Online Choices for targeted advertising opt-outs.
Please note that disabling certain cookies may affect the functionality of the BulkSMSHub platform. Essential cookies cannot be disabled as they are required for the service to function.
Do Not Track
Some browsers transmit "Do Not Track" (DNT) signals to websites. BulkSMSHub currently does not respond to DNT signals as there is no universally accepted standard. We rely instead on our consent management platform to honour your explicit preferences.
Contact
Questions about our cookie use? Contact our Data Protection Officer at dpo@bulksmshub.com.